Refund policy

Return & Refund Policy

At Horseradish & Co., your satisfaction is our top priority. We proudly stand behind every product we make with our 100% customer satisfaction guarantee. We are committed to providing premium quality products and an exceptional shopping experience from the moment you place your order.

If you are not completely satisfied with your purchase for any reason, simply contact our customer support team. We will work with you to resolve the issue as quickly as possible. Depending on the circumstances, we may offer a store credit, or a full refund to ensure your complete satisfaction.

Every order is carefully prepared and inspected before shipment to meet our quality standards. However, if your order arrives damaged, defective, incorrect, or does not meet your expectations, please contact us. To help us review your request as quickly as possible, please include your order number along with a brief description of the issue. Including photos of the product and packaging will help speed up the review process.

Once we receive your request, our customer support team will carefully review the information and respond as quickly as possible. If your refund is approved, it will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If a replacement product is approved instead of a refund, we will process and ship your replacement as soon as possible. You will receive confirmation once your replacement order has been prepared.

You can reach our customer support team by email at hi@horseradish.co or by phone at +1 (437) 360-2333. Our team is committed to responding promptly and finding the best possible solution for every customer.

Our goal is to make every purchase a positive experience. We value your trust and believe that outstanding customer service is just as important as the quality of our products. Every inquiry is handled with care, fairness, and respect, and we are dedicated to ensuring your satisfaction.

Horseradish & Co. - Customer Excellence Team