Cancellation policy

Subscription Policy

At Horseradish & Co., we offer subscription options to make it easy for customers to receive their favourite products on a recurring basis.

How Subscriptions Work

When you purchase a subscription, you authorize Horseradish & Co. to automatically charge your selected payment method on a recurring basis according to the subscription plan selected at checkout.

The subscription frequency, product selection, and price will be shown before you complete your order.

Billing

Your payment method will be charged automatically before each subscription order is processed and shipped.

If your payment method is declined or payment cannot be completed, your subscription order may be delayed or cancelled.

Shipping

Subscription orders are shipped using our standard delivery process. Please refer to our Delivery Policy for details about shipping timelines, delivery areas, and temperature-sensitive products.

Cancelling Your Subscription

You may cancel your subscription at any time.

To cancel, please manage your subscription through your customer account or contact us at hi@horseradish.co.

Cancellations must be completed before the next subscription order is processed. If an order has already been processed or shipped before cancellation, that order cannot be cancelled, but your subscription will be cancelled for future orders.

Changes to Your Subscription

You may contact us at hi@horseradish.co to request changes to your subscription, including product selection, delivery address, or billing details.

Changes must be requested before the next subscription order is processed.

Price Changes

Subscription pricing may change from time to time. If the price of your subscription changes, we will notify you before your next billing date where required.

Contact Us

For subscription questions, changes, or cancellations, please contact us at:

Horseradish & Co.
hi@horseradish.co
+1 437 360 2333