Shipping policy

Shipping & Delivery 

At Horseradish & Co., we prepare and ship our products with care to ensure they arrive in good condition.

Delivery Areas

We currently ship to eligible addresses in Canada and the United States. Delivery availability may vary depending on the destination.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods, holidays, severe weather, or carrier delays, processing and delivery times may be longer than usual.

Shipping Method

Orders are shipped using 2-day express delivery where available.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, order size, and available shipping method.

Any free shipping offers, promotional shipping rates, or minimum order thresholds will be clearly displayed on the website or at checkout.

Temperature-Sensitive Products

Some Horseradish & Co. products may require temperature-conscious handling. Products should be opened promptly upon delivery and stored according to the instructions on the label.

For refrigerated products, please place the items in the refrigerator as soon as possible after delivery.

Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delivery issues caused by incorrect addresses, unavailable recipients, building access restrictions, or delays after a package has been marked as delivered by the carrier.

Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing items, or appears to have been delayed in transit, please contact us within 24 hours of delivery at hi@horseradish.co.

Please include your order number, a brief description of the issue, and photos of the package and product where applicable. We will review the situation and work with you to find an appropriate solution.

Failed Delivery Attempts

If a carrier is unable to complete delivery due to an incorrect address, unavailable recipient, or other access issue, additional shipping charges may apply for reshipment where available.

Contact Us

For delivery questions, please contact us at:

Horseradish & Co.
hi@horseradish.co
+1 437 360 2333